Terms & Conditions

• a) Reimbursement of the order;
• b) Cancellation of the order;
• c) Replacement order;

• a) When making a payment in a currency other than EUR (Euro), the amount will be automatically converted into EUR at the current exchange rate on the day of the transaction;
• b) Currency conversion is carried out at the official exchange rate of the European Central Bank (ECB) or another reference rate that we use as standard. This course can be checked on the ECB’s website or through other reliable financial sources  such as the Bulgarian National Bank (BNB);
• c) The bank or payment processor may charge additional fees or commissions for currency conversion. These fees are not part of our service and are not responsible for them. Customers should inform themselves in advance about possible fees that may be charged by their banking institution;

• a) Before completing their order, each User is obliged to agree to these General Terms and Conditions;

• 1. First and Last Name;
• 2. Email;
• 3. Password;
• 4. Address and phone number for delivery and order confirmation;

• 1. Determination of the type and quantity of the goods and confirmation of the order by pressing the virtual button “Add to cart”, marked next to the respective goods;
• 2. Review of the price parameters for the ordered goods, including: individual value of each of the goods, additional price for the fulfillment of the specific requirements of the customer (if any);
• 3. Review of the cart and the ability to change the specified quantities and types of goods selected by the Users, the specific requirements for them, as well as partial or complete reset of the products selected so far. The order process continues after clicking the “Order” button;
• 4. Entering and reviewing the delivery information (the ability to change the delivery address) and choosing the courier company that will deliver the products;
• 5. Acceptance and agreement with the payment method specified by the company (Paysera Paysera). The delivery price is not static, it is determined by the supplier of the product. This information is described when choosing a courier and delivery method before completing the order;
• 6. Sending the request via the “Complete order” button;
• 7. Choosing a payment name: Stripe, as well as all types of credit and debit cards – Visa, MasterCard, American Express, etc. Apple Pay and Google Pay – Available for quick payment on supported devices. All payments are processed through Stripe’s encrypted and PCI-compliant system, providing the highest level of security;
• 8. Confirmation of the order, courier and delivery address, after receiving an electronic message from an employee of the company and/or the supplier;

• a) Recipients of shipments outside the EU are responsible for all customs fees, duties, taxes and other levies. CONTRAPUNCT has no control over these charges. We cannot give you any information about the costs as customs policies and import duties vary greatly from country to country. In case the shipment is not successfully delivered to the address due to incorrect information provided by the customer, such as phone number, address, etc., or if the buyer has decided not to accept the shipment for any reason,  the shipment will be returned at the expense of the buyer. We will keep the shipping costs in both directions of the total amount of the order that we need to refund once we receive the return;
• b) Free Shipping: CONTRAPUNCT offers free DHL Express shipping on all orders over 75 EUR;
• c) A delivery fee will be applied upon payment for orders under 75 EUR;

• a) In case it is established that there are damages that have been received during the transportation of the goods, he is not responsible for the warranty service of these goods;
• b) In cases where the Merchant has specified, in writing, a specific date and time for delivery, the statement is binding. In case of incorrect or incorrect address, contact person and/or telephone number when submitting the order, CONTRAPUNCT is not bound by any obligation to fulfill the order;

• a) In case the User is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this period, the Merchant is released from his obligation to deliver the goods ordered for purchase;

• a) Was aware of the discrepancy when concluding the contract;

• a) When the satisfaction of the claim is made by replacing the goods with another one corresponding to the agreed, the Merchant will keep the initial warranty conditions for the User:
  • i. When filing a claim, the consumer may claim a refund of the amount paid, for the replacement of the goods with another one corresponding to the agreed or for a discount from the price;
  • ii. The claim is submitted in writing, through a form that must be filled in by the client and sent together with the items desired for replacement or claim to the following e-mail address: info@contrapunct.com;
• b) When filing a claim, the subject of the claim, the preferred way to satisfy the claim, respectively the amount of the claimed amount, and the address, telephone number and email for contact should be indicated;
• c) When filing a claim, the User must also attach the documents on which the claim is based, namely:
  • i. Receipt and/or invoice, as well as any document proving payment made by the User to the Merchant;
  • ii. Protocols, acts for delivery or other documents establishing the non-compliance of the goods with the agreed;
  • iii. Other documents establishing the claim on grounds and amount;

• a) Termination of the contract and refund of the amount paid by him;
• b) Price reduction;

• a) Content and value of the order;
• b) Data of the person who placed the order or data of the person who accepted the delivery (when they are different);
• c) Delivery date;

• a) For the supply of goods, the price of which depends on fluctuations in the financial market, which cannot be controlled by the trader and which may occur during the period for exercising the right of withdrawal, including for the supply of alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, where the delivery can be made within 30 days;
• b) The Merchant shall refund to the User the price paid by him for the returned goods within 14 working days;

• a) The user has the opportunity to browse and order the advertised goods on the
  CONTRAPUNCT online store;
• b) The user has the right to be informed about the status of his order;
• c) The user is obliged to pay the price of his order according to the way announced on www.contrapunct.com;
• d) When using the service on the site, each User, regardless of whether he is a client of the Merchant, undertakes:
• • i. Not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international acts;
  • ii. Not to damage the good name of another and not to call for a violent change of the constitutionally established order, for the commission of a crime, for violence against the person or for the incitement of racial, national, ethnic or religious enmity;
  • iii. Not to violate other people’s property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
    iv. To comply with the Bulgarian legislation, applicable foreign laws, the rules of morality and good morals and Internet ethics when using the services provided by CONTRAPUNCT;
  • v. To immediately notify the Merchant of any case of committed or discovered violation when using the services provided;
  • vi. Not to upload, send, transmit, distribute or use in any way or make available to any third party any software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems (“Trojan horses”), computer code, or materials designed to interrupt, impede, disrupt or restrict the normal functioning of computer hardware or software or telecommunications facilities or for the purpose of unauthorized intrusion or access to foreign resources or software;
  • vii. Not to commit malicious acts;
  • viii. To indemnify the Merchant and all third parties for all damages and lost profits, including any costs and paid attorneys’ fees, incurred as a result of claims filed by and/or paid compensations to third parties in connection with Internet pages, hyperlinks, materials or information that the User has used, located on the server, sent, distributed, made available to third parties or made available through www.contrapunct.com in violation of the law, these Terms and Conditions, Good Morals or Internet ethics;

  e) The User undertakes to indicate an accurate and valid telephone number, delivery address and e-mail address, to pay the price of the goods, to pay the delivery costs when it is not free of charge and to provide access and opportunity to receive the goods. In case it is not explicitly stated that the delivery is free of charge, it is considered for consideration;

• • a) The Merchant has the right, but not the obligation, to save materials and information located on the server of www.contrapunct.com;
  • b) The Merchant undertakes, upon receipt of the payment, to transfer to the consumer/customer the ownership of the goods ordered for purchase, to deliver the goods ordered for purchase on time, to check the condition of each item before it is sent (if this is possible, without violating the integrity of the packaging);
  • c) The Merchant has the right to collect and use information relating to its Users:
    • i. The information under the preceding article may be used by the Merchant, except in case of explicit disagreement of the User, sent to the following e-mail address info@contrapunct.com. It is collected and used for the purpose of improving the goods and/or services offered. All purposes for which the relevant information can be used will be in accordance with the Bulgarian legislation, applicable international acts and good morals;
  • d) The Merchant shall not be liable for non-fulfillment of its obligations under this Agreement in the event of circumstances that it has not foreseen, could not have and/or was not obliged to foresee – including cases of accidental events, problems in the global network of the Internet and in the provision of services beyond the control of the Merchant;
  • e) The Merchant has the right to install cookies on the Users’ computers. Cookies are text files that are saved from the website on the hard drive of each User, identifying him and allowing tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and records, etc.;

X. PROTECTION OF PERSONAL DATA
1. The Merchant guarantees its Users the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the attention of third parties outside the cases and under the conditions specified in these General Terms and Conditions. The merchant protects the personal data that became known to him when filling out the electronic form for making a purchase application. This obligation is terminated in case the User has provided false data. In compliance with the current legislation and the clauses of these General Terms and Conditions, the Merchant may use the personal data of its Users only for the purposes provided for in the contract concluded between them. Any other purposes for which they are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good morals.

2. The Merchant undertakes not to disclose any personal data about the Users to third parties, except in cases where it has received their explicit written consent.

3. The Trader is obliged to provide the information by virtue of the law only when it is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information.

XI. CHANGES TO THE TERMS AND CONDITIONS
The General Terms and Conditions can be changed at any time by the Merchant, who has the right to change the characteristics of the services provided. These General Terms and Conditions may also be amended on the basis of changes in the current legislation. The Merchant undertakes to notify each User of the changes in the General Terms and Conditions by publishing a notice of their amendments in a prominent place on its website and giving sufficient time to familiarize himself with them. If the User does not declare that he rejects the changes, then he is considered bound by them.

XII. COMPLIANCE WITH INTELLECTUAL PROPERTY LAWS
By accessing the site, you agree to obey the law and respect the intellectual property rights of third parties. Use of the Site is subject to laws regarding the ownership and use of intellectual property. You agree not to download, display, perform, transmit, or otherwise distribute information or content in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to comply with copyright intellectual property ownership and use laws, and you are solely responsible for any violations of all relevant laws and for any infringement of third party rights caused by any content that is provided or transmitted, or provided or transmitted under your username. The burden of proving that any content does not violate any laws or rights of third parties rests solely with you/Users.

• a) Essential cookies for store functionality (e.g., cart, checkout);
• b) Analytics cookies (e.g., Google Analytics);
• c) Marketing cookies (e.g., Facebook Pixel);